Frequently Asked Questions

We offer free shipping on all orders to Australia and New Zealand

All toys and accessories ship direct from our suppliers warehouses in China to your door. This means it takes an average of 13 business days, but the benefit is free shipping! 

Any food products are shipped from our location in Karuah, NSW. 

Let us know straight away with photo evidence and we'll replace it!

Approximately 11 - 13 days with free shipping. 

If you would like to track your order please reach out after purchase and we will provide you with tracking updates directly. 

All dogs large and small. Just be sure to check the measurements of the items before you purchase.

You will see the text box at checkout where it says "Add your pups name and contact number".